Privacy Policy

Effective date: Last updated: October 28, 2025

Welcome to Eyesera (operating the website shop.eyesera.in) — we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from our site.

1. Information We Collect

We collect information in several ways:

  • Information you provide directly: name, email address, phone number, billing and shipping address, account credentials, order details, warranty registrations, support requests and other communications.
  • Payment information: when you make a purchase, payment processing is handled by third-party payment gateways. We may receive transaction confirmation and limited payment metadata; sensitive card data is not stored on our servers unless explicitly indicated.
  • Automatically collected information: IP address, device and browser information, pages visited, timestamps, referrer URL, and cookies/analytics identifiers.
  • Third-party sources: information from social login providers, delivery partners, marketing platforms, or public sources where permitted.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (shipping, billing, returns and warranty services).
  • Manage your account and provide customer support.
  • Send transactional communications (order confirmations, shipping notices, account notices) and, with your consent, marketing and promotional messages.
  • Improve and personalise our website, product recommendations and advertising.
  • Detect and prevent fraud or other illegal activities and to protect our rights.
  • Comply with legal obligations (tax, regulatory, and court orders).

3. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, local storage) for functionality, analytics and advertising. You can control or delete cookies through your browser settings, but this may affect site functionality.

4. Sharing & Disclosure

We may share information with:

  • Service providers and partners (payment processors, shipping & logistics providers, email platforms, analytics and advertising vendors) who help us operate the Site.
  • Third parties in connection with a business transaction such as a merger, acquisition or sale of assets.
  • Law enforcement, government authorities, or other parties when required by law or to protect rights, property or safety.

5. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements. When no longer required, we delete or anonymise the data.

6. Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your personal information, no internet transmission or electronic storage is completely secure.

7. Your Rights

Subject to local law, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data (subject to legal and contractual obligations).
  • Object to or restrict processing, and request data portability where applicable.

To exercise these rights, please contact us using the contact details below. We may ask you to verify your identity before responding.

8. Children

Our Site is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take reasonable steps to delete it.

9. International Transfers

Your information may be processed or stored in India or other countries where our service providers are located. By using the Site, you consent to transfer of your information outside your country.

10. Links to Other Sites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to this Policy

We may update this policy occasionally. The “Last updated” date at the top will indicate when changes were made. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or wish to exercise your rights, contact us at:

Eyesera
B‑48, B Block, Sector 64
Noida, Uttar Pradesh 201309, India
Email: support@eyesera.in  
Website: https://shop.eyesera.in